Refund policy

Please choose carefully before ordering - due to the nature of many of our products, we are unable to accept returns if you’ve changed your mind, decided against the colour, etc. For hygiene reasons, wigs, ponytails, hair extensions, scrunchies and fringes cannot be returned. Items that have been altered, coloured or otherwise modified once received are not covered by the warranty.

Warranty

Hairquip provides purchasers "return to base warranty" which covers manufacturers faults, as required by the Consumer guarantees act covering the sale of commercial goods. This warranty is limited to the repair or replacement of faulty goods at the discretion of Hairquip and does not cover consequential losses. No other warranties either express or implied by law are made with respect to these goods.