Store Opening During Omicron Surge
Due to the challenges of the pandemic we have changed our in store shopping hours from Monday 2nd of May 2022.
- Monday to Wednesday: Open for walk ins from 9am to 5pm.
- Thursday & Friday: Store closed for walk ins. Online orders will be processed and dispatched by courier. No pickups are available.
- Saturday & Sunday Closed
Please wear a mask at all times as it is a requirement to enter our store.
Covid 19 Protocol
In the context of face coverings or other public health measures, our business is able to correctly apply rules in the Public Health Response order according to the Human Rights Act.
After completing a Government Covid Risk assessment for business it has been deemed mandatory for both customers and staff to wear masks at all times in our premises as we are a close contact business. This is among other precautions we take to minimize risk in our workplace.
We are not an essential service such as a supermarket or chemist and customers can make orders via telephone or our website should they not be able to wear a mask.
The Human Rights Commission state that under the current settings we can not be reasonably expected to provide the same service to people not wearing masks, therefore we are not discriminating against people who are unable to wear mask.
The safety of our staff and customers is very important to us and we appreciate you adhering to our risk management policy on our premises.
Please choose carefully before ordering - due to the nature of many of our products, we are unable to accept returns if you’ve changed your mind, decided against the colour, etc. For hygiene reasons, wigs, ponytails, hair extensions and fringes cannot be returned. Items that have been altered, coloured or otherwise modified once received are not covered by the warranty.
Goods paid for by a government agency are unable to be refunded. The contract is with the agency so any changes will need to be direct with that department.
Hairquip provides a purchasers "return to base warranty" which covers manufacturers faults, as required by the Consumer guarantees act covering the sale of commercial goods. This warranty is limited to the repair or replacement of faulty goods at the discretion of Hairquip and does not cover consequential losses. No other warranties either express or implied by law are made with respect to these goods.
Standard delivery is contactless and the courier will leave it in a secure place they deem appropriate. If you would like this please leave a note on the "Cart" page.
Shipping times and costs may vary. Please see our Shipping Information page for further details.
Professional Use Products
Chemical Products (colour tints, developer, lightening powder, permanent straightener, keratin treatments, etc) are suitable for professional use only. You must be a qualified hairdresser/colourist in order to purchase/use them.
While we endeavor to supply accurate information on this site, errors and omissions may occur. Hairquip does not accept any liability, directly or indirectly for any loss or damage which may directly or indirectly result from any advice, opinion, information, representation or omission whether negligent or otherwise, from this site, Hairquip staff or the Hairquip knowledgebase.
You are solely responsible for the actions you take in reliance on the content on, or accessed, through Hairquip. We reserve the right to make changes to the content provided any time and without notice.
Hairquip will not share any personally identifiable information with third parties. Any information collected by us remains confidential. We may use email lists to communicate directly with you unless permission is declined by yourself.
Direct Credit transactions
When you make your payment using a direct credit to our bank account, please ensure that you use your order number shown on the completed order.
Andis warrants this product to the original purchaser against defective material or workmanship for two years from purchase date.
If this Andis product fails to operate properly under normal use conditions within the warranty period because of defect in workmanship or material, Andis will replace the unit.
Attach a letter describing the nature of the problem.
Andis will not be responsible for cost of repairs or alterations made by any other person, agency or company, nor for incidental or consequential damages of any type, or for the use of unauthorized attachments.
The warranty period begins from the date of purchase so be sure to retain your purchase receipt for verification. Please refer to the Use and Care pamphlet which is enclosed with your product for warranty specifics.
Andis product is warranted against defective material or workmanship for 24 months in Australia and New Zealand.
Please remember to oil clippers prior to each use for best results and machine longevity. If your clippers are not running smoothly refer to the user guide as to how to tune them.
Wahl NZ stands behind there products and should you have any problems, please read the warranty guide inside the box.
If you need to return the clippers under the warranty, please bring them back to us. We will contact Wahl and send them to the approved repairer to be assessed. Once this is done (normally within a couple of working days) we will contact you to let you know the outcome.
If there is no fault found, the shipping cost will need to be paid by the customer.
We are not able to refund or provide replacement machines until your unit has been assessed by Wahl NZ’s approved technician and we have been advised as to the course of action they deem appropriate