Cart 0

Terms and Conditions

Terms and Conditions

Please choose carefully before ordering - due to the nature of many of our products, we are unable to accept returns if you’ve changed your mind, decided against the colour, etc. For hygiene reasons, wigs, ponytails, hair extensions and fringes cannot be returned. Items that have been altered, coloured or otherwise modified once received are not covered by the warranty.


Hairquip provides a purchasers "return to base warranty" which covers manufacturers faults, as required by the Consumer guarantees act covering the sale of commercial goods. This warranty is limited to the repair or replacement of faulty goods at the discretion of Hairquip and does not cover consequential losses. No other warranties either express or implied by law are made with respect to these goods.

Professional Use Products

Chemical Products (colour tints, developer, lightening powder, permanent straightener, keratin treatments, etc) are suitable for professional use only. You must be a qualified hairdresser/colourist in order to purchase/use them.


We use a courier for all shipments. An additional $5.00 is charged for rural delivery. Pickup by arrangement from our Wairau Valley showroom is free. Please bring suitable photo ID such as a drivers licience, passport, firearms licience, police or armed forces ID.

We cannot deliver to P.O. Boxes


While we endeavor to supply accurate information on this site, errors and omissions may occur. Hairquip does not accept any liability, directly or indirectly for any loss or damage which may directly or indirectly result from any advice, opinion, information, representation or omission whether negligent or otherwise, from this site, Hairquip staff or the Hairquip knowledgebase. You are solely responsible for the actions you take in reliance on the content on, or accessed, through Hairquip. We reserve the right to make changes to the content provided any time and without notice.

Privacy Policy

Hairquip will not share any personally identifiable information with third parties. Any information collected by us remains confidential. We may use email lists to communicate directly with you unless permission is declined by yourself.


Direct Credit transactions
When you make your payment using a direct credit to our bank account, please ensure that you use your order number shown on the completed order.