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Shipping information

Shipping information

For exact shipping costs please proceed to the checkout as our system automatically calculates the shipping costs according to your address and weight of purchase.

Click and Collect is available from our Auckland retail showroom - Please also feel free to come in and purchase in store!

Your tracking number will be sent directly from our courier noreply@fastway.org so please search your inbox/spam folder for tracking information. 

Orders are dispatched once daily Monday - Friday at 1pm, once payment has been received. Orders received after this time will be sent the following business day.

Shipping times: Auckland delivery is 1-2 working days and the rest of New Zealand is 3-5 working days but may vary depending on the time of year.

Rural address checker: https://addresscheck.co.nz/

Rural deliveries are transferred from Aramex (formally Fastway) to your local rural contractor. Please allow 2-5 extra days for delivery.

We cannot deliver to P.O. Boxes.

Contactless courier: Aramex/Fastway have a blanket Authority to Leave service in place from the 17/3/20 for all residential and business deliveries to minimize physical contact. They will leave customer parcels at a safe location at the designated delivery address.

Please complete a Permanent Authority to Leave form specifying a designated safe location to expedite delivery. 

Our shipping prices have been adjusted as of 05/02/2021

Please note freight cost may vary from initial charge on large orders, depending on the delivery area/city and freight cost will be confirmed after the order is placed.

Contactless click and Collect:

Please make sure you select your date and time of pick up from our showroom in Auckland. Check our video on how easy it is to use. 

If you have any questions please do not hesitate to contact us, and we will be happy to help.