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Shipping information

For exact shipping costs please proceed to the checkout and select the option that suits your order according to the weight and Area/city we are sending to. 

Please note freight cost for larger items may vary from initial charge depending on the delivery area/city, freight cost will be confirmed after the order is placed.

Click and Collect is available from our Auckland retail showroom - Please also feel free to come in and purchase in store!

Your tracking number will be sent directly from our courier no-reply@fastway.org  so please search your inbox/spam folder for tracking information. 

Orders are dispatched once daily Monday - Friday at 1pm, once payment has been received. Orders received after this time will be sent the following business day.

Shipping times: Auckland delivery is 1-2 working days and the rest of New Zealand is 3-5 working days but may vary depending on the time of year.

Rural address checker: https://addresscheck.co.nz/

Rural deliveries are transferred from Aramex (formally Fastway) to your local rural contractor. Please allow 2-5 extra days for delivery.

We cannot deliver to P.O. Boxes.

Standard delivery is contactless unless specified. If you would like a signature delivery service, please add a note to your order on the "Cart" page. Please note, if the courier cannot obtain a signature, they cannot leave the item. Failure to obtain a signature may cause a delay in delivery. 

Freight cost may vary from initial charge on large or oversize orders, depending on the delivery area/city and freight cost will be confirmed after the order is placed.

Contact less click and Collect:

Please make sure you select your date and time of pick up from our showroom in Auckland. Check our video on how easy it is to use. 

 

If you have any questions please do not hesitate to contact us, and we will be happy to help.